[Sample] Plans, billing and refunds
Change or cancel your plan, find invoices and learn how refunds work.
Change your plan
Go to Settings → Billing and click Change plan. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period.
Cancel your subscription
Go to Settings → Billing → Cancel subscription. You keep access until the end of the period you've paid for, and your data is kept for 30 days in case you come back.
Invoices
Every payment has an invoice under Settings → Billing → Invoices. You can download it as a PDF or add your company details for future invoices.
Refunds
Monthly plans are not refunded for partial months. Annual plans can be refunded in full within 14 days of purchase. Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.
If you see a charge you don't recognize or were charged twice, contact our support team and include the invoice numbers so we can look into it.